Scholarship Helps Integrate Roofing-related Materials into Curricula

Faculty members from construction management schools at Auburn University, Auburn, Ala.; Colorado State University, Fort Collins; and the University of Florida, Gainesville, have been named the first recipients of The Roofing Industry Alliance for Progress‘ Construction Management Faculty Scholarships.

Each faculty member received $5,000 to help them develop a plan to integrate roofing-related materials and case studies into existing curricula.

The Alliance created the scholarships though an educational partnership with the three universities and will work with them to incorporate more roofing-specific curriculum into their construction management undergraduate degree programs; provide scholarships to students and faculty; and develop internship programs with roofing contracting companies, manufacturers and distributors.

The first Construction Management Faculty Scholarship recipients are:

Jonathon Elliot, assistant professor in Colorado State University’s Department of Construction Management. Elliot earned his Ph.D. and Master of Science degree at Colorado State and also has a Bachelor of Science degree from the Pennsylvania College of Technology, Williamsport, Pa. He currently teaches the Construction Engineering II and Graphic Communication/Revit Courses at Colorado State.

James Sullivan, assistant professor at the Rinker School of Building Construction at the University of Florida. He obtained his doctorate in philosophy from the University of Florida and also has a Master of Building Construction Degree, Master of Arts in Mass Communication and a Bachelor of Science in Advertising. Sullivan’s emphasis is on sustainable construction estimating and techniques and worker productivity training. He also worked as a project manager, contract manager, and statistician for the University of Florida, Clark Construction, and Hines.

Jacqueline Thompson, assistant professor at the McWhorter School of Building Science at Auburn University. Thompson earned her Ph.D. in construction management and Master’s in Environmental Planning from Arizona State University, Tempe. She teaches Construction Methods and Materials, Sustainable Construction and a graduate course in Real Estate Development at Auburn. Her research focuses on construction sustainability with a special focus on understanding the role of subcontractors in achieving sustainability in the built environment.

“We’re thrilled to have such talented people getting involved with our industry, and in particular developing course material that will include roofing-related information,” says NRCA Executive Vice President William Good. “We think it’s crucial for all construction management students to understand how important, and how complex roofing is. NRCA looks forward to working with even more construction management schools in the future.”

The plan is for research to be completed by Oct. 30 so materials can be introduced into construction management departments beginning in 2015. The final report will include the learning outcome(s) to be addressed by the integration of roofing-related materials and case studies into construction; an outline of the subject matter and topical content that will be taught in the class, as well as the roofing-related materials and case studies used; and details of the assignment used to assess the learning outcome(s).

Roofing Industry Alliance for Progress Bestows Scholarships

The Roofing Industry Alliance for Progress has announced the recipients of its 2014 Melvin Kruger Endowed Scholarships, which include three new recipients and the renewal of seven scholarships for the 2014-15 academic year.

The Alliance awarded two new general scholarships to Dannelly McKenzie of Columbia, S.C., daughter of Christopher McKenzie, partner at Watts and Associates Roofing, Columbia, S.C., and Shoshanna Lee, of Livermore, Calif., daughter of Calvin Lee, estimator/project manager for Western Roofing Services, San Leandro, Calif.

In addition, a new Firestone Scholarship has been awarded to Jaclyn Harris of Mooresville, Ind., daughter of Albert Harris, warehouse/fleet manager for Beacon Roofing Supply, Indianapolis.

The Alliance also renewed seven Melvin Kruger Endowed Scholarships, including four general scholarships to Sean Cawley of Birmingham, Ala., attending Vanderbilt University, Nashville, Tenn., Neil Hourahan of Saunderstown, R.I., attending University of Massachusetts Amherst, Josiah Martin of Richmond, Va., attending Christopher Newport University, Newport News, Va., and Jonathan Poore of Harrogate, Tenn., attending Technological University, Cookeville, Tenn.

One Fred Good Scholarships was renewed for Carter Hruby of Fargo, N.D. attending North Dakota State University, Fargo.

Alexis Plachecki of Taylor, Wis., who is attending the University of Minnesota, Twin Cities, also received a renewal of her Firestone Scholarship.

In addition, a Dan Cohen Scholarship was also renewed for Kara Sosinki of Hudson, Ohio, who is attending Ohio Northern University in Ada.

Each recipient will receive a $5,000 award. Awards are renewable for up to three years of undergraduate study or until a bachelor’s degree is earned provided recipients renew annually and maintain a 3.0 GPA on a 4.0 scale (or the equivalent).

A total of $50,000 in scholarships was awarded for the 2014-15 school year—$35,000 for renewals and $15,000 for new recipients. To date, 110 students have received $580,000 in scholarship awards.

The Roofing Industry Alliance for Progress was established within the National Roofing Foundation (NRF) to create an endowment fund to serve as a highly focused resource for the roofing industry and its customers. The Alliance’s objectives are to conduct research and education projects that support high-quality programs for roofing contractors; ensure timely and forward-thinking industry responses to major economic and technological issues; and enhance the long-term viability and attractiveness of the industry to roofing workers. The Alliance also reaches out to the roofing community and its members and helps fund efforts dedicated to good works and charitable giving.

North American Copper in Architecture Award Winners Are Announced

A filling station replica designed by renowned American architect Frank Lloyd Wright, a 250-year-old windmill relocated from the Netherlands and the iconic St. Patrick’s Cathedral are among this year’s top building projects receiving a North American Copper in Architecture Award (NACIA).

A mix of 14 new and recently restored buildings in the U.S. that utilize architectural copper and copper alloys in their design are being recognized by the copper industry. The 2014 NACIA award recipients include a government statehouse, museum, two transit hubs, a historic theatre building, and many more.

“Based on the projects being awarded this year, we can see that copper continues to play an integral role in architectural and building design,” said Andy Kireta, Jr., vice president for the Copper Development Association (CDA). “Each year, the selection process becomes more difficult by the size and scope of the projects. Copper is being used in a variety of different applications for both new construction and restoration work, helping architects and developers add to a building’s longevity while preserving its past.”

The St. Patrick’s Cathedral, located in the heart of New York City and listed on the National Registry of Historic Places, is visited by more than 5 million people each year. In 2013, the 136-year-old Neo-Gothic style Roman Catholic cathedral underwent a massive restoration project, which included upgrading the cast bronze double-leaf doors and several copper architectural structures inside the cathedral.

Copper was also used to restore and preserve the 125-foot tall DeZwaan Windmill, which was built in the Netherlands in 1761 and later reassembled in Holland, Michigan in 1964. Nearly 5,000 pounds of copper, all individually cut and hemmed from 20-ounce sheet copper, was used to shingle the windmill’s mill cap and flash the tower. It is the oldest and only authentic-working Dutch windmill in North America.

Following Frank Lloyd Wright’s sketches from the 1920s, copper was used extensively to bring to life the architect’s vision for a filling station. Copper was used for the standing seam roof, as well as for the twin totems, columns, cantilevered canopies and hanging gravity gas pumps. The filling station is on display at the Pierce-Arrow Buffalo Transportation Museum in upstate New York.

The NACIA awards program was established in 2008 and promotes projects that display innovation and excellence in architectural copper applications. The awards showcase a wide range of design, detail and craftsmanship. Sponsored by industry representatives at the Copper Development Association (CDA) and the Canadian Copper & Brass Development Association (CCBDA), projects are selected across three different categories: New Construction, Renovation/Restoration and Ornamental Applications. This year’s recipients include:

New Construction:
Coastal Cohousing Community — Coastal Maine
Application: Roofing, exterior ornamental
Architect: Richard Renner | Architects
General Contractor: Wright-Ryan Homes
Sheet Metal Contractor: The Heritage Company, LLC
Landscape Architect/Planner: Terrence J. DeWan Associates

Garage — Vashon, Wash.
Application: Wall Cladding
Architect: Graypants
General Contractor: Schuchart/Dow
Structural Engineer: Swenson Say Faget

Central Corridor Light Rail Transit Civil East | Green Line — St. Paul, Minn.
Application: Roofing, Exterior Ornamental
Sheet Metal Contractor: MG McGrath Inc.
Architect: AECOM
General Contractor: Adolfson & Peterson

John W. Olver Transit Center — Greenfield, Mass.
Application: Wall Cladding
Architect: Charles Rose Architects Inc.
General Contractor: Fontaine Bros. Inc.
Sheet Metal Contractor: Steeltech
Copper Panel Engineer and Fabricator: Zahner
MEP/FP: Arup

Louisiana Sports Hall of Fame and Northwest Louisiana History Museum — Natchitoches, La.
Application: Wall Cladding
Architect: Trahan Architects
Copper Panel Manufacturer: A2MG Architectural Metal & Glass Inc.
Copper Panel Installer: F.L. Crane & Sons Inc.

North Dakota Heritage Center — Bismarck, N.D.
Application: Exterior Ornamental, Interior Ornamental
Sheet Metal Contractor: MG McGrath Inc.
Architect: HGA Architects and Engineers
General Contractor: Comstock Construction

Restoration/Renovation:
6 Harrison St. — New York
Application: Roofing and Exterior Restoration
Sheet Metal Manufacturer: B&B Sheet Metal Inc.
Installer: Skyline Restoration Inc.

Building 52 Clock Tower — Fort Leavenworth, Kan.
Application: Exterior Ornamental, Roof and Dome Restoration
Consulting Architect: Treanor Architects P.A.
Architect: GLMV Architecture
Owner: United States Army Garrison, Fort Leavenworth
Sheet Metal Contractor: Renaissance Roofing Inc.
Specialty Fabrication – Crimped Copper: Heather & Little Ltd.
General Contractor: Hydro-Tech Inc.
Structural Engineer: Dudley Williams & Associates P.A.

DeZwaan Windmill Restoration — Holland, Mich.
Application: Mill Cap Restoration
Historic Restoration Contractor: Grand River Builders
General Contractor: Elzinga & Volkers Construction Professionals
Supervising Consultant: Verbij Windmill Design & Construction

St. Patrick’s Cathedral Restoration — New York
Application: Door restoration, Exterior and Interior Ornamental
Architectural and Bronze Conservators: G & L POPIAN Inc.
Architect: Murphy Burnham & Buttrick Arch.
General Contractor: Structure Tone Inc.
Owner: Trustees of St. Patrick’s Cathedral

Tibbits Opera House Facade Restoration — Coldwater, Mich.
Application: Wall Cladding, Exterior Ornamental
Historic Restoration Contractor: Grand River Builders
Architect: Tom Roberts, AIA
General Contractor: Owen Ames Kimball
Owner: Tibbits Opera Foundation & Arts Council Inc.

Kansas Statehouse Copper Dome & Roof Replacement — Topeka, Kan.
Application: Dome and Roof Restoration
Architect: Treanor Architects P.A.
Owner: State of Kansas
General Contractor: J.E. Dunn Construction Co.
Sheet Metal Contractor- Dome: Baker Roofing Co.
Sheet Metal Contractor- Roof: MG McGrath Inc.
Specialty Fabrication – Dome: Ornametals LLC

Ornamental:
Frank Lloyd Wright Filling Station — Buffalo, N.Y.
Application: Roofing, Exterior and Interior Ornamental
Sheet Metal Contractor: Grove Roofing Services
Architect: Lauer-Manguso & Associates Architects
General Contractor: R&P Oak Hill Development
Owner: Buffalo Transportation Pierce-Arrow Museum

Basilica of the National Shrine of Mary, Help of Christians, Bronze Entry Doors — Hubertus, Wis.
Application: Doors, Exterior Ornamental
Architect: Duncan G. Stroik Architect LLC
Architectural/Ornamental Metal Fabricator: Louis Hoffmann Co.
Sculptor: Cody Swanson Sculpture

The building projects were judged by a panel of architectural and copper industry experts. Entries were evaluated based upon overall building design, integration of copper, craft of copper installation and excellence in innovation or historic restoration. To view each project, including photos and profiles, visit the CDA website.

RCMA Hosts Successful International Roof Coatings Conference

The Roof Coatings Manufacturers Association (RCMA) hosted a highly successful International Roof Coatings Conference that took place July 14-17, 2014 in Baltimore. Conference attendance was up 15% over 2012’s inaugural IRCC, with 127 people in attendance representing 81 companies and organizations and 7 countries. Boasting thirteen speakers and ten national and international conference partners, the IRCC provided attendees with a tremendous volume of educational content and ample opportunities for networking.

RCMA hosted a welcome reception on Monday evening that kicked off the proceedings, with the conference programming beginning Tuesday morning. “RCMA is very pleased with the interest and strong registration rates for this conference,” noted John Ferararo, RCMA executive director, in his opening statement. “We hope to grow this conference even more in the years to come and we look forward to hearing feedback from conference attendees and the broader roof coatings industry to continue to improve on the success of this event.”

Conference moderator John Stubblefield, national product manager for Polyglass USA, kept conference attendees engaged with interesting anecdotes about each of the speakers and by moderating the lively question and answer sessions that followed each presentation. Attendees at the IRCC expressed their appreciation for the lineup of dynamic presentations that covered a wide breadth of topics and issues, delivered by key leaders in the roof coatings and building sciences community:

    • “Novel PUA Hybrid Chemistry for Elastomeric Roof Coatings”
    Dr. Steven Jiguang Zhang, Dow Chemical Company

    • “Solvent Reduction Technology – What are the Rules?”
    Dr. Michael Van De Mark, Missouri S&T Coatings Institute

    • “Overcoming Vapor Drive Issues in Cool Roofing”
    Jason Smith, The Garland Company

    • “Advancing Installation of Reflective Roofing Systems through Community-Based Social Marketing and the Baltimore Energy Challenge”
    Alice Kennedy, Baltimore Office of Sustainability

    • “The Building Envelope Emerging Technologies Portfolio in United States Department of Energy’s Building Technologies Office”
    Dr. Karma Sawyer, United States Department of Energy

    • “Introducing the RoofPoint Energy and Carbon Calculator: Measuring the Energy and Environmental Contributions of Roofing Systems”
    Dr. James Hoff, Center for Environmental Innovation in Roofing

    • “Energy Efficiency and Sustainability in Codes and Standards: Impact on the Roof Coatings Industry”
    Michael Fischer, Kellen Company

    • “The Roots and Future of Sustainability”
    Steve Heinje, Quest Construction Products

    • “Methods for Measuring Energy Savings on Highly Reflective Coatings”
    Daniel Bustos, DuPont Titanium Technologies

    • “When the Going Gets Rough: The Impact of Substrate Texture on Solar Reflectance Ratings”
    Jeffrey Steuben, Cool Roof Rating Council

    • “Impact of Dynamic Insulation Technologies on Steep-Slope Roof Assemblies”
    Dr. Kaushik Biswas, Oak Ridge National Laboratory

    • “Advances in Developing Standards for Accelerated Aging of Cool Roofing Materials”
    Dr. Hashem Akbari, Concordia University

    • “Cool Surfaces: An International Opportunity”
    Kurt Shickman, Global Cool Cities Alliance

The RCMA Summer Meeting, open to RCMA members and to those attendees interested in learning more about membership, followed the conclusion of the IRCC. In addition to committee updates covering codes and standards, VOC regulations, and other key industry issues, outside speakers from the United States Green Building Council, the Maryland Department of the Environment, the American Trucking Association, Health Products Declarations Collaborative, and Surface Optics Corporation provided additional educational content for meeting attendees. A highlight to the RCMA Summer Meeting was a spirited Associates Function on Wednesday night, where members had the opportunity to exhibit and to raffle off door prizes.

AGC Joins Hiring Our Heroes Program

The Associated General Contractors of America, Arlington, Va., has joined the U.S. Chamber of Commerce Foundation’s Hiring Our Heroes program as part of the construction industry’s effort to add 100,000 veterans during the next five years. The new partnership will make it easier for construction contractors to find, recruit and hire veterans.

“The only thing keeping many of our members from hiring vets is figuring out how to find them,” says Stephen E. Sandherr, the association’s CEO. “This new partnership will make it easier for construction firms to find, recruit and hire veterans.”

The association’s members, commercial and civil construction firms across the country, are committed to hiring at least 100,000 veterans within five years, Sandherr adds. The new partnership comes at a time when two-thirds of construction firms report having a hard time finding skilled workers to fill positions. The partnership with Hiring Our Heroes will make it easier for firms to fill vacancies with highly qualified workers and will be a key part of the association’s Workforce Development Plan.

“Construction firms are always eager to hire veterans because they make such great professionals,” Sandherr notes. “As the economy continues to expand, our members will be looking to hire even more veterans than they already do.”

The association will begin distributing information to its members and state and local chapters about the new partnership and help recruit expanding construction firms to participate in job fairs and other hiring events organized by Hiring Our Heroes.

NRCA Releases Roof Application Training Program

The National Roofing Contractors Association has released its Roof Application Training Program.

The National Roofing Contractors Association has released its Roof Application Training Program.

The National Roofing Contractors Association has released its Roof Application Training Program. The package provides all the necessary tools for contractors to conduct effective training with their workers, including two DVD programs with two hours of video content, instructors’ guides, student handouts and exams, and 15-minute modules designed to demonstrate effective training skills for program facilitators. The Roof Application Training Program package contains the following training programs:

    • Foundations of Roofing
    • Equipment, Setup and Tear-off

The programs are available in English and Spanish.

AAMA Releases Guideline for Installing Pre-assembled Unit Skylights

The American Architectural Manufacturers Association (AAMA) has published AAMA 1607, “Voluntary Installation Guidelines for Unit Skylights.” This document provides a guideline for installing pre-assembled unit skylights onto a roof.

“The AAMA 1607 document is the first and only comprehensive unit skylight installation guideline ever produced,” says Bob Sampson (RCS Consulting), chair of the AAMA 1607 Update Task Group. “This outlines the best practices for a full range of roofing systems and product designs. It provides the architect, general contractor and roofing contractor with the best information to ensure a well detailed and executed installation. This can have a great effect on impacting the successful application of skylights on many projects in the future.”

The intent of this standard is to educate by providing clear illustrations and concise commentary on the principles involved to facilitate effective installation practice, when the unit manufacturer has not provided such detail in their instructions. Proper preparations and roof safety also are addressed within the standard.

AAMA 1607, along with other AAMA documents, may be purchased from AAMA’s Publication store.

Learn More about Metal from Various Exhibitors at METALCON International

Attendees at this year’s METALCON will be pleasantly surprised by the growing variety of exhibitors.

METALCON, scheduled for Oct. 1-3 at the Colorado Convention Center in Denver, annually attracts thousands of attendees looking to learn more about metal: contractors, architects, specifiers, roofers, designers, developers and suppliers from more than 50 countries. One of the reasons for the show’s popularity is the variety of exhibitors, offering everything from brakes and benders to wall panels and windows.

“The show floor has more diversity than in recent years,” said Paulo Gomes da Costa, Sales Manager of METALCON. “The show is changing. There will be some exhibitors at the show with products never seen before at METALCON and that’s a good thing. (As of mid-July) we’ve got 48 new exhibitors and they all do something different.”

Gomes da Costa said there are more rollforming companies, including Metis Machines and Xiamen Liming Machinery Co. Ltd., as well as business software companies like CompuPlus Corporation and CAD Methods Ltd. Other categories with a growing number of exhibitors are tools, underlayments and business management companies offering to help small and medium size business owners handle payroll and other office needs.

“The growing variety of exhibitors is a direct result of our attendees,” says Claire Kilcoyne, METALCON Show Producer. “We attract contractors who run large operations building multi-story commercial and institutional buildings as well as contractors who have one or two crews, installing residential metal roofing. Architects are on the trade show floor searching for innovative, durable and sustainable products and metal has plenty to offer. Exhibitors and potential exhibitors recognize that their customers are attending METALCON, so the number of exhibitors as well as the variety of exhibitors, continues to grow.”

Zurich Helps Risk Managers Understand Challenges and Solutions of Photovoltaic Systems

As businesses across the world increasingly are turning to green technology for lowering energy costs and reducing their own carbon footprints, Zurich is working to help risk managers understand the risks associated with photovoltaic (PV) solar panel systems and how they can protect themselves from those risks. Key information related to the risks and challenges and recommended solutions was recently released in a Zurich RiskTopics white paper on photovoltaic systems, available at RiskTopics – Photovoltaic Systems.

Photovoltaic systems are designed to supply usable electric power for a variety of purposes, using the sun as the power source. When installed on or integrated into existing building components, the systems have unique characteristics that can introduce a variety of potential challenges and risks.

“Solar PV system use has increased three-fold over the last three years, which means more and more businesses need to understand the risks associated with them in order to help protect their property and business operations,” said Mike Widdekind, Technical Director – Property for Zurich Services Corporation. “We have developed the Photovoltaic Systems RiskTopics white paper specifically to provide detailed information to help our customers make necessary decisions about hazards associated with PV operations.”

Fire-related risks are among the top challenges associated with PV systems. They have more fire ignition sources and present more opportunity for fires to occur beyond the reach of standard fire protection and fire detection systems. Also, when a building fire requires firefighting activities, firefighters typically turn off all sources of electric power to the building. However, when PV systems are involved, a complete shutdown of electric power may not be possible since the PV panels continue to generate current from either daytime sunlight or even night time fire service scene lighting.

Risk managers also need to be aware of unexpected structural loads not anticipated by codes and standards such as snow or ice loads that accumulate in shaded areas below panels. When PV panel systems are installed on low slope – or flat – roofs, snow accumulations on panels will melt which can refreeze and may develop into unexpected ice accumulation, and over time might event result in building collapse.

In addition, PV solar panel systems can be vulnerable to wind loads and susceptible to damage caused by wind borne debris. Zurich has been especially involved in the impact wind has on solar panels through its active participation as a member of Insurance Institute for Business & Home Safety’s (IBHS) Research Advisory Council. At Zurich’s recommendation, IBHS is currently testing the impacts of wind on solar panels and will apply the learnings from the study to help customers build more resilient communities around the world.

Zurich’s RiskTopics white paper identifies unresolved challenges as well as provides possible solutions to issues related to PV systems, and recommends that commercial building managers and risk managers try to avoid the installation or integration of photovoltaic systems onto or into buildings until the challenges and risks associated with this system are fully understood and addressed.

Make Housing and Travel Reservations for the 2015 IRE

Attendees and exhibitors of the 2015 International Roofing Expo (IRE) can now make housing and travel reservations through the official hotel vendor, Travel Planners. Offering hotel, airline and car rental discounts through a variety of companies, Travel Planners offers the biggest savings and most valuable perks.

Taking place Feb. 24-26, 2015, at the Morial Convention Center in New Orleans, the show will offer roofing contractors of all sizes and specialties a comprehensive preview of the entire roofing construction and maintenance industry.

“We negotiated the lowest rates and amenities at a variety of hotels in proximity to the Convention Center,” said Tracy Garcia, CEM, IRE Show Director. “Attendees and exhibitors are encouraged to reserve their rooms early, as hotels sell out quickly and discounted rates are only available for a limited time.”

In addition to the specially negotiated rates, attendees and exhibitors who book their rooms through the official housing service will enjoy certain additional benefits:

    • Room rates are guaranteed to be the lowest rates
    • If any official show hotel lowers its rates, or lower rates are found, the rates for 2015 IRE automatically are lowered and new confirmations generated
    • No deposit is required at time of booking• Complimentary shuttle bus service is provided for guests between the official show hotels and Morial Convention Center, except those in walking distance.

The beautiful New Orleans Marriott will serve as the headquarter hotel and will host most NRCA meetings and events.

The hotels in the IRE block that are in walking distance include Embassy Suites New Orleans Convention Center, Hampton Inn and Suites Convention Center, Hilton Garden Inn Convention Center, Hilton New Orleans Riverside, Hyatt Place (formerly Hotel New Orleans), and Wyndham Riverfront New Orleans.

The hotels in the IRE block that offer shuttle service are in walking distance include Astor Crowne Plaza New Orleans French Quarter, Hotel Le Marais, New Orleans Marriott, Royal Sonesta New Orleans, and Sheraton New Orleans.

American, Delta, United, Air Canada and AlaskaAir will serve as official airlines, offering service from destinations nationwide to the Louis Armstrong New Orleans International Airport (MSY). Discounts are available off published airfares and based on availability, offering the most cost-efficient travel routes to the show.

Dollar and Thrifty offer discounted car rental rates to help show participants get around New Orleans easily.

To secure the best rates, show participants must book through our online reservation system. Reservations may be made online 24-hours a day, seven days a week, or by calling 800.221.3531 during the hours of 9:00 am – 7:00 pm ET, Monday through Friday.

As the only official housing provider for the Int’l Roofing Expo, Travel Planners is the only company that can sell rooms in the official housing blocks. Attendees and exhibitors are encouraged not to use other housing providers to secure rooms.

“When booking their travel plans, show participants are ensured low rates and a high level of personal service from Travel Planners,” said Bill Good, Executive Vice President of NRCA, the show’s official sponsor. “Attendees and exhibitors should be aware that there are other travel providers that claim to work with IRE, but are really scammers who will take your money without getting you a real reservation.”