Thank goodness it’s spring! The entire country battled a tough winter, so I’m sure you’re all breathing the same sigh of relief I am. Although the end of winter was a great thing, here in Chicago it caused what I like to call the “Great Melt of 2014”. For me, the snow, ice and extreme cold were bad; the resulting Great Melt of 2014 was much worse.
A little background: In 2007, I bought a second-floor two-bedroom condo on Chicago’s northwest side. The three-floor, 15-unit building had recently been gut rehabbed and I was among the first owners. For seven years, my neighbors and I have dealt with numerous construction defects; the board even passed a special assessment soon after we all moved in to deal with masonry issues. I still believe the developer is laughing on a beach somewhere with my money and I’d love to sue my inspector, but those are stories for another day.
When the Great Melt of 2014 began, as you can imagine, new problem areas arose. I couldn’t catch all the water pouring into my unit—through the back door’s frame, around a ceiling HVAC vent, through the HVAC ductwork in the utility closet and even through the microwave. Yes, you read that right. Through the microwave. The management company brought a contractor out who claimed water pouring through a duct is just condensation. Really? Even if it was condensation—which I vehemently disagreed with—who considers it OK for water to pour into their home?
After some aggressive emails and phone calls from yours truly, the management company sent another contractor to the building who diagnosed problems with the masonry (again), inappropriate mortar used on the steps leading out of our back doors onto the typical Chicago-style wraparound porch, poor incorporation of our outside-facing doors with the masonry, bad caulking around my exhaust vent (the kitchen exhaust fan is integrated with my microwave above the stove), gutter and downspout problems, and ice dams.
The point of writing about my experience—other than the therapeutic process of writing about nerve-racking problems—is condo boards and management companies could use construction partners who provide regular maintenance, make them aware of issues spotted during maintenance visits and ultimately minimize unit owners’ stress. In “Business Sense”, page 23, Scott Otey, vice president and managing partner of West Coast Florida Enterprises Inc., Naples and Fort Myers, writes about how his business has partnered with condo associations and management companies and has even joined the Falls Church, Va.-based Community Associations Institute.
The partnership not only helps the condo residents, but also keeps Otey’s team busy. I’m sure you’ll glean some ideas from him about how to network with these groups and make yourself invaluable to them.
Despite the ongoing issues with my building, I have many friends who live in multifamily buildings in Chicago that also experienced leaks during the Great Melt of 2014. Feel free to use our experiences to prove how indispensable partnerships between contractors and condo associations/management companies can be.
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