Because he was the only participant from Queen City Roofing, Draper navigated the elements of the program completely on his own. He enjoyed the support of his boss, the company owner, Larry Stock, who is a big believer in training and education. It was no small undertaking for either of them.
The ProForeman Certificate Program is a robust, multi-faceted program aimed at helping field leaders become excellent foremen. It also enables them to become company ambassadors, as well as well-rounded and knowledgeable employees within the roofing industry as a whole. The six areas of emphasis are general education, roofing technology, construction/business practices, leadership, safety and training others.
The roofing technology portion of the certificate program required Draper to complete two programs about codes, write a recent job report and watch a technical issues webinar conducted by Mark Graham, NRCA’s vice president of technical services. The purpose of the codes programs is to expose field managers to their complexity and purpose rather than for participants to learn all the codes that affect roofing. Similarly the technical webinar is a snapshot of issues roofing contractors have to deal with every day. Each of these three programs help turn field managers, like Draper, into better-educated employees who can appreciate the complexities of their industry and, therefore, be better representatives of their companies and more understanding team members.
Draper’s recent job report discussed aspects of a TPO installation. He was required to anticipate methods, safety concerns and common problems, as well as share specific concerns for one job. Because he is a more experienced field manager, he was able to accurately demonstrate his knowledge and experience.
This segment of the certificate program is designed specifically to help field managers appreciate the roles and concerns of management. Draper reported aspects of these segments to be helpful to him and some others in the office. Three elements comprise this section—a webinar about customer service, a webinar about foreman daily planning and a company-based activity during which participants shadow several key management employees—from which participants learn the responsibilities and concerns of many office employees. For instance, a “daily huddles” webinar helps field managers appreciate the financial picture of the company, seen through the lenses of a job. It explains the impact a field manager’s leadership can have on a job and the company’s bottom line.
ProForeman leadership components are the heart of the program. They are comprised of two day-long, in-person programs and two follow-up webinars. Each of these elements is aimed at teaching leadership awareness and skills.
NRCA’s premise is that most field managers already are excellent managers. They know what it takes to successfully install a roof system and are drive to achieve goals. Where roofing industry field managers often lack awareness is how to effectively influence the people who work for them.
Queen City Roofing is lightyears ahead of many companies. According to Draper, Stock is committed to creating an atmosphere in which people enjoy their jobs and want to come to work, and he wants people to be committed to customer service. To that end, being part of the ProForeman Certificate Program was not Draper’s first exposure to leadership concepts. He has been talking to the foremen at Queen City Roofing about concepts like this for some time. NRCA’s For Foremen Only programs, which are part of the certificate program under the leadership section, helped provide Draper with additional material to discuss with the company’s field leaders. Draper notes that over time he has seen foremen come to treat their crews differently, and he reports that hardly anyone manages by yelling anymore.
It was the position of NRCA legal counsel that no one should be able to earn the ProForeman certificate without having expertise in safety. To that end, there are more requirements in this section than any other. When the program first debuted, NRCA required a roofing-specific OSHA 10-hour card, which could be substituted by a non-specific 30-hour card. There was lots of confusion over the way this was worded, so the requirement was changed to simply require an OSHA 30-hour card. Although a roofing-specific 10-hour can still satisfy, the idea is that ProForeman certificate holders be “above and beyond” when it comes to safety.
Other elements in this section include a webinar about what it means to be a competent person, a fall-protection video and assessment, job-site inspections of current jobs and a full-day NRCA program about fall protection: Roofing Industry Fall Protection A to Z.
Draper successfully completed all the requirements. In a conversation with him, he stated that Queen City Roofing experienced a transformation in its safety culture four to five years ago. Since that time, leadership and safety have taken a front seat. Draper has embraced learning and training as a way to keep these things in front of the employees at Queen City Roofing.
The final section of the certificate program focuses on helping field managers to become excellent trainers for their employees. Not many companies have someone skilled in being a trainer, though all foremen fill this role to some extent. The intent behind these elements is to help foremen be more comfortable in their role as teachers, which is a huge advantage to the individual and the company.
The three items Draper was required to complete in this section were the following:
- Watch an online module about what it means to be an excellent trainer.
- Record a video of himself doing a teaching demonstration, such as part of a safety talk (a participant who is a current authorized CERTA trainer does not need to do this exercise).
- Teach an actual classroom training session.
The classroom training exercise is an opportunity to train new (or newer) field employees on the basics of roofing. The session includes classroom time, demonstration and hands-on activities. NRCA recognizes roofing involves a lot of on-the-job training but does not believe sending new employees up on to the roof right away to learn everything is the best approach. It often frustrates busy foremen, slows down crews that need to work around what they perceive to be dead weight, and tends to weed out workers who might be highly successful if they were provided with a more structured or methodical way of learning a new skill.
Draper reported this classroom training experience to be positive for him and those who participated in the class. Queen City Roofing celebrated participants’ completion by awarding certificates and making a splash of their successes. The company is committed to using this program with future new employees.
First of Many
Draper was the first person to complete the NRCA ProForeman Certificate Program and it helped solidify and improve his skills in many existing Queen City Roofing initiatives. In many ways, Draper was ahead of the curve, coming from a company with an existing commitment to leadership development and a thriving safety culture. It was NRCA’s pleasure to award the jointly held certificate to Draper and Queen City Roofing. NRCA mailed the certificate and, with it, some award items to Draper, such as a Carhartt vest and Thermos mug with the ProForeman logo. NRCA does not expect certificate holders to attend the International Roofing Expo, but finishers are recognized at the award ceremony by name and company.