Diversity Resources Group (DRG) and GAF have launched pulseM, an app that allows contractors to obtain and manage reviews from customers and employees. It is available to GAF Master Elite, Certified, Master, Master Select, and Premium Coating System Contractors across the U.S. and Canada. The technology allows customers to leave reviews via speech or text in a 30- to 45-second mobile phone survey. Positive reviews can be posted to social media channels while negative reviews are sent directly to owners. Additionally, pulseM offers a gamified employee accountability solution, providing companies a real-time window into employee performance. For more information about DRG, visit here. GAF factory-certified contractors can contact their local territory manager for information on accessing pulseM.
The National Roofing Contractors Association (NRCA) has announced its partnership with Franklin, Tenn.-based The Review Solution in order to provide members with the added benefit of collecting customer reviews at the point of service. These customer reviews can be posted to leading review websites such as Google+, Yelp, Houzz, Home Advisor, BBB and Angie’s List.
The platform centers on an app that works on all iOS and Android mobile phones and tablets. The service requires no long-term contract.
Features of The Review Solution include mobile and job-site readiness, reviews collected by email from past satisfied customers, and the ability to facilitate the posting of reviews to major online review sites. Additionally, multiple users from multiple locations can use the app, and business owners can receive real-time text and email notifications for all submitted reviews. Positive reviews for the members’ businesses can be automatically syndicated to their Facebook and Twitter pages.
NRCA’s affinity program offerings are a benefit of membership that offers products and services from affinity program partners at significant member discounts.