Union Corrugating Focuses on Customer Service

Union Corrugating Inc. has been a metal roofing manufacturer for more than 60 years, creating a brand that brings commercial and residential material excellence to the industry. CEO Keith Medick, who joined Union in mid-2013, has set his sights on being the best in another aspect of the company: service. “Our customer service record is a good one, but I’d like to make sure we’re doing everything we can,” says Medick. “Our team is currently working on ways to elevate what we can do from a service perspective to give our customers what they deserve, which is an A+ experience from the first phone call to final delivery.”

The recent launch of the Union Corrugating MyMetalRoof iPad App was one of the stepping stones to the A+ experience that Medick talked about, providing customers with a visualization tool that has the ability to see what a metal roof looks like on their application. “We are continually looking at these types of innovations to move us forward with what we can offer our customers,” said Medick.

Union Corrugating’s contractor team will continue to have Union’s MetalPro training classes offered to them. MetalPro helps both new and experienced metal roofing contractors refine their skills and stay up to date on the latest installation procedures. A proven program, it has become the #1 factory trained residential metal roofing contractor network in America. “MetalPro helps lay the foundation for that A+ experience. Metal roofing is the best technology out there, but if it’s not installed correctly, the homeowner will be disappointed. We won’t let that happen,” said Medick.

“Our employees are some of the nicest, most reliable and most ethical folks around, coupled with their ability and aptitude to deliver quality product on-time, complete, and with a smile,” said Medick. “Our goal of being a world-class company is a heartbeat away, and we are all committed to what it takes to make that happen. We believe our service strategy will see that come to fruition.”

Speak Your Mind

*

%d bloggers like this: